Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Password Sync on 10.3.3 and also Windows

  • 1 reply
  • 8 have this problem
  • 13 views
  • Last reply by guigs

dubstir
dubstir
more options

I have noticed over the last few months that my passwords aren't accessible within iOS app. They are listed and appear under logins, but when they are needed within a site (especially a bookmarked site) the usernames or passwords do not populate.

Also, on my desktop of laptop the usernames/passwords are listed under Saved Passwords, but they are don't populate in the field or the field needs to be clicked in order for a selection field to appear.

Everything is setup correctly and all my devices are signed into and listed under my FF Account. I have done uninstalls, factory resets and formats with reinstalls on Win 7/10 and iOS and same problems occur.

Thoughts on either???

I have noticed over the last few months that my passwords aren't accessible within iOS app. They are listed and appear under logins, but when they are needed within a site (especially a bookmarked site) the usernames or passwords do not populate. Also, on my desktop of laptop the usernames/passwords are listed under Saved Passwords, but they are don't populate in the field or the field needs to be clicked in order for a selection field to appear. Everything is setup correctly and all my devices are signed into and listed under my FF Account. I have done uninstalls, factory resets and formats with reinstalls on Win 7/10 and iOS and same problems occur. Thoughts on either???

All Replies (1)

guigs
guigs
more options

Hi dubstir,

The feature syncs between the devices and auto populates. In your last paragraph you mentioned a reinstall and a factory reset. I want to make sure that you still have a copy of the logins. When you have an account attached to a new install and profile, it starts to sync the empty profile. Since you did not mention if the passwords stopped appearing after a reinstall or factory reset, can you please confirm if at least on of the devices connected to the sync account have the saved logins?

Make a back up of the logins - Back up and restore information in Firefox profiles Attach that device first to a new login, then each of the other devices to start a new sync.

Second question, do you have a master password set up on one of the devices? Using a Primary Password with Sync