Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't get past images-na.ssl-images-amazon.com

  • 3 replies
  • 8 have this problem
  • 1 view
  • Last reply by cor-el

DH BEAR
DH BEAR
more options

When trying to get on Amazon, Firefox hangs at 'Performing a TLS handshake to images-na.ssl-images-amazon.com' then renders the page without images. It has never done this before the 64 bit update. Can't get to my account there or use the site. See screen shot enclosed. My systems is now now able to get past this point with either Firefox, IE or Chrome. HELP! Thanks, DH

When trying to get on Amazon, Firefox hangs at 'Performing a TLS handshake to images-na.ssl-images-amazon.com' then renders the page without images. It has never done this before the 64 bit update. Can't get to my account there or use the site. See screen shot enclosed. My systems is now now able to get past this point with either Firefox, IE or Chrome. HELP! Thanks, DH
Attached screenshots

Chosen solution

Try https://support.mozilla.org/en-US/kb/fix-problems-images-not-show See if you can update your Video Card Drivers as they are from 5-30-2016

Can also try : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 0

All Replies (3)

Shadow110
Shadow110
more options

Chosen Solution

Try https://support.mozilla.org/en-US/kb/fix-problems-images-not-show See if you can update your Video Card Drivers as they are from 5-30-2016

Can also try : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

Modified by Shadow110

DH BEAR
DH BEAR Question owner
more options

Tried all your suggestions. The driver is the last one issued for that card and is up to date. I tried all the other suggestions and noone helped. ^?^ Thanks for trying. DH

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sounds that you are blocking CSS files.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

Use "Ctrl+F5" or "Ctrl+Shift+R" to reload the page and bypass the cache to generate a fresh log.

Make sure you allow pages to choose their own colors.

  • Options/Preferences -> Content: Fonts & Colors -> Colors: "Override the colors specified by the page with my selections above"

Try "Never" if the default "Only with High Contrast themes" isn't working.

See also: