Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot open attachment after TB install on new macbook pro 2017

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Lumbalumba

Lumbalumba
Lumbalumba
more options

I am using TB 52.5.2 Since I have installed it on a new macbook pro 2017, attachments do not open any more if I click on them like before. I can save them in, for example Downloads, and from there open them, but not directly from the email any more. I tried all the tricks and tips I could find on internet but no solution so far. Any help?

I am using TB 52.5.2 Since I have installed it on a new macbook pro 2017, attachments do not open any more if I click on them like before. I can save them in, for example Downloads, and from there open them, but not directly from the email any more. I tried all the tricks and tips I could find on internet but no solution so far. Any help?

Chosen solution

do you have a helper application installed and associated with the file type so Thunderbird can "open" it. For example word or DOC files.

Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Top 25 Contributor
  • Moderator
more options

Chosen Solution

do you have a helper application installed and associated with the file type so Thunderbird can "open" it. For example word or DOC files.

Lumbalumba
Lumbalumba Question owner
more options

Lumbalumba said

I am using TB 52.5.2 Since I have installed it on a new macbook pro 2017, attachments do not open any more if I click on them like before. I can save them in, for example Downloads, and from there open them, but not directly from the email any more. I tried all the tricks and tips I could find on internet but no solution so far. Any help?

Matt said

do you have a helper application installed and associated with the file type so Thunderbird can "open" it. For example word or DOC files.

Lumbalumba said

I am using TB 52.5.2 Since I have installed it on a new macbook pro 2017, attachments do not open any more if I click on them like before. I can save them in, for example Downloads, and from there open them, but not directly from the email any more. I tried all the tricks and tips I could find on internet but no solution so far. Any help?

Thanks, this helped solving the issue.