Cant recover sync data, include password, tab, bookmarks, after reinstal windows and firefox.
I have new installed os, after a month i instal new firefox. But when i set sycn account, all my bookmarks and password is missing. I think the data will safe on my firefox account, so i didn't create json file backup for my account. How to resolve this? Can you explain why this happen. Did firefox support the could storage for firefox sycn account?
All Replies (2)
Hi, It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.
Please let us know if this solved your issue or if need further assistance.
You can check if you have a C:\Windows.old folder with personal data from the previous installation.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox