Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot access passwords; cannot remake passwords

  • 1 reply
  • 1 has this problem
  • 22 views
  • Last reply by brunoais

more options

Problem:
Cannot access passwords protected by master password.

Normal mode symptoms:
- No master password is ever asked
-- Trying to set one is futile (see screenshot)
- Certificate is at status "Ready" instead of "Logged In" or "not Logged In" (see screenshot)
- No fields are filled with usernames and passwords when needed.
-- No prompt for it is shown either

Background:
I transitioned from windows to linux
I made a full copy of all my profile when transitioning.
I controlled firefox's version to make sure I would transition using the same version number.
I have backups.
Nothing appears in the browser's console when I start or when I try to change master password.
If I try to view the passwords I have, however... ~120 messages appear telling it cannot decrypt (see screenshot)

Tried:
1-Safe-mode:
-- The master password system works as it is supposed to. I get a master password prompt at browser's first password use.
2- Deleting prefs.js
-- Still not working
3- Disabling all extensions manually
-- Still not working
4- Deleting storage directory
-- Still not working

-Trying 2 + 3, 3 + 4, 2 + 3 + 4 or 2 + 4....
-- Still not working.

What am I missing?
Thanks in advance

Problem: <br> Cannot access passwords protected by master password. <br> Normal mode symptoms: <br> - No master password is ever asked <br> -- Trying to set one is futile (see screenshot) <br> - Certificate is at status "Ready" instead of "Logged In" or "not Logged In" (see screenshot) <br> - No fields are filled with usernames and passwords when needed. <br> -- No prompt for it is shown either <br> Background: <br> I transitioned from windows to linux <br> I made a full copy of all my profile when transitioning. <br> I controlled firefox's version to make sure I would transition using the same version number. <br> I have backups. <br> Nothing appears in the browser's console when I start or when I try to change master password. <br> If I try to view the passwords I have, however... ~120 messages appear telling it cannot decrypt (see screenshot) <br> Tried:<br> 1-Safe-mode:<br> -- The master password system works as it is supposed to. I get a master password prompt at browser's first password use.<br> 2- Deleting prefs.js<br> -- Still not working<br> 3- Disabling all extensions manually<br> -- Still not working<br> 4- Deleting storage directory<br> -- Still not working<br> -Trying 2 + 3, 3 + 4, 2 + 3 + 4 or 2 + 4.... <br> -- Still not working.<br> What am I missing? <br> Thanks in advance
Attached screenshots

Modified by brunoais

Chosen solution

After so many hours looking around.... I was able to solve for my case. All I had to do to solve the Master Password problem was deleting the file "pkcs11.txt". After that, firefox was working fine.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

After so many hours looking around.... I was able to solve for my case. All I had to do to solve the Master Password problem was deleting the file "pkcs11.txt". After that, firefox was working fine.