Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Is today's (8/11/19) push of "installnewflash.com" legit?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by ed9213

ed9213
ed9213
more options

Firefox is frozen on URL https://kb.acronis.com/content/60918 with a popup entitled "Important Firefox Update Available. Click "Install" to continue." It isn't how I expect Firefox to present updates. Is it legit or a virus?

Firefox is frozen on URL https://kb.acronis.com/content/60918 with a popup entitled "Important Firefox Update Available. Click "Install" to continue." It isn't how I expect Firefox to present updates. Is it legit or a virus?
Attached screenshots

Chosen solution

This is a virus. See I found a fake Firefox update article.

Read this answer in context 👍 0

All Replies (3)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Chosen Solution

This is a virus. See I found a fake Firefox update article.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should NEVER respond to such an alert to avoid getting infected with malware.

  • only update Firefox via "Help -> About" or by downloading and installing Firefox from the Mozilla and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
ed9213
ed9213 Question owner
more options

TyDraniu and cor-el,

Thank you.

The Popup has been deleted.

ed9213