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68 update fails, back rev to 60.9.0 solved the issue. Why?

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  • Last reply by Matt

dbmunson
dbmunson
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Updated from 60.9.0 using the "help > about mozilla thunderbird" menu choice. 68 came back up with blank screens, no account information, etc. All data files, profile, are in place. Accessing the same menu shows "applying update" cycling in place of the update button. Allowed it to run for several minutes but seems hung. Tried a variety of steps, manually killing the process, rebooting computer, turned off security software, the only addon was lightning, uninstalled that. Downloaded clean 68.1.0 file from Mozilla and re-installed from scratch. Tbird still comes up with a blank screen. update menu still hung on "applying update" even after the manual download and install. Reinstalled version 60.9.0 and Tbird came up cleanly with all settings, folders, mail, addresses as usual. Seeing the numbers of other 68 complaints I assume we have a defective version in 68.1.0.

Updated from 60.9.0 using the "help > about mozilla thunderbird" menu choice. 68 came back up with blank screens, no account information, etc. All data files, profile, are in place. Accessing the same menu shows "applying update" cycling in place of the update button. Allowed it to run for several minutes but seems hung. Tried a variety of steps, manually killing the process, rebooting computer, turned off security software, the only addon was lightning, uninstalled that. Downloaded clean 68.1.0 file from Mozilla and re-installed from scratch. Tbird still comes up with a blank screen. update menu still hung on "applying update" even after the manual download and install. Reinstalled version 60.9.0 and Tbird came up cleanly with all settings, folders, mail, addresses as usual. Seeing the numbers of other 68 complaints I assume we have a defective version in 68.1.0.

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Matt
Matt
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Not a defect, a problem of the making of the developers and they appear to be very resistant to coming up with a technical solution.

See my blog post https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

Does that explain it? I assume it does, but I already know what I am trying to say.