Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When opening a link in a new tab, the wrong url opens up

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

rhagan522
rhagan522
more options

As an example, if I'm in https://my.yahoo.com and I right-click on "Go to Yahoo Mail" and select Open in a new Tab, a new tab does, indeed open up but it's opening https://my.yahoo.com, not the mail link. (This isn't happening with Yahoo but just to give an example. It's happening for work URLs so I can't give specific examples.)

As an example, if I'm in https://my.yahoo.com and I right-click on "Go to Yahoo Mail" and select Open in a new Tab, a new tab does, indeed open up but it's opening https://my.yahoo.com, not the mail link. (This isn't happening with Yahoo but just to give an example. It's happening for work URLs so I can't give specific examples.)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window