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Windows 10. No new email sound.

  • 5 replies
  • 1 has this problem
  • 8 views
  • Last reply by TDAKS

TDAKS
TDAKS
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Windows 10 Pro 64bit Version 1909 Installed 23/2/20 Version build 18363.657 Thunderbird 68.5.0 32bit All appears configured properly and 'tests' well according to advice to date but no sound when new email arrives.

Windows 10 Pro 64bit Version 1909 Installed 23/2/20 Version build 18363.657 Thunderbird 68.5.0 32bit All appears configured properly and 'tests' well according to advice to date but no sound when new email arrives.

All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor
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Are you using the Default system sound, and is it enabled in Sounds Control Panel?

https://support.mozilla.org/en-US/questions/1201974

TDAKS
TDAKS Question owner
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This is my current set up which doesn't work. Tried using sound for 'New email notification' which didn't work. Disabled it and tried the current set up. No luck.

TDAKS
TDAKS Question owner
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Maybe try file:///C:/Users/user/Downloads/Iamsorry.wav

sfhowes
sfhowes
  • Top 25 Contributor
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Even if a sound works in Control Panel, it might not work in TB as a custom sound if it's not a 'standard' wav file, unlike many files downloaded from websites. A 16-bit, 2-channel, 44.1kHz wav should work, or similar with 22kHz. Try a file from the C:\Windows\media folder of W10.

TDAKS
TDAKS Question owner
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Referenced a file in media folder and it 'tested' OK but sorry to say that still no sound with new email. Oh well.