Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot sign into gmail accounts

violetgp
violetgp
more options

Hi! I've been experiencing an issue for the last couple months. When attempting to sign in to Google, the 'Next' button doesn't seem to do anything. It still changes colour when clicked, but doesn't actually to do anything. There's no error message or anything. This also happens when I click 'Forgot email?' and click on either of the options under 'Create account'. I've also not been able to login to a bunch of random sites, but they haven't caused as much inconvenience.

I'm able to sign into Google and all other places when I'm on a private tab however. Since it still works with a private tab, I'm thinking it could be my settings somehow?

Hi! I've been experiencing an issue for the last couple months. When attempting to sign in to Google, the 'Next' button doesn't seem to do anything. It still changes colour when clicked, but doesn't actually to do anything. There's no error message or anything. This also happens when I click 'Forgot email?' and click on either of the options under 'Create account'. I've also not been able to login to a bunch of random sites, but they haven't caused as much inconvenience. I'm able to sign into Google and all other places when I'm on a private tab however. Since it still works with a private tab, I'm thinking it could be my settings somehow?

All Replies (1)

Wesley Branton
Wesley Branton
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Hope this helps.