Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All "complex" UI fields not working on web-discord /twitter / vk.com

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by y.shapiro

y.shapiro
y.shapiro
more options

I use Firefox BROWSER 80.0 (64-Bit). Win 7 X64 SP1.

It is occuring now for 2-3 weeks. When I try to look any twitter video, and try to change the volume, I can only mute it or change to 1/5 volume. The volume control doesn't react to the mouse. On chrome everything works.

SAME problems on vk.com (russian facebook a kind of). It is occuring now for 2-3 weeks. Notification element sometimes just glitches and doesnt show new notifications if you click on the symbol. Also the main search field is not reacting to the inputs. And the sound controls of the videos glitch in the same way. On chrome everything works flawless.

SAME problem on Web-Discord. Can not enter a message, because "enter" on firefox doesn't send it but starts a new text line.

I use Firefox BROWSER 80.0 (64-Bit). Win 7 X64 SP1. It is occuring now for 2-3 weeks. When I try to look any twitter video, and try to change the volume, I can only mute it or change to 1/5 volume. The volume control doesn't react to the mouse. On chrome everything works. SAME problems on vk.com (russian facebook a kind of). It is occuring now for 2-3 weeks. Notification element sometimes just glitches and doesnt show new notifications if you click on the symbol. Also the main search field is not reacting to the inputs. And the sound controls of the videos glitch in the same way. On chrome everything works flawless. SAME problem on Web-Discord. Can not enter a message, because "enter" on firefox doesn't send it but starts a new text line.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
y.shapiro
y.shapiro Question owner
more options

Doesn't help: I changed nothing, added nothing, updated nothing during this time. It also independently happens on other PCs with firefox browser. It is a new problem after recent updates.