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When I try to download a .docx file or a .zip file Firefox pops up a blank new window for a second, and then does nothing. It downloads PDF files correctly.

  • 3 replies
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  • Last reply by FredMcD

lilimc412
lilimc412
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I've tried refreshing and reinstalling Firefox, and deleting the handlers.json in Troubleshooting Information as instructed in the troubleshooting guide on this website. All the add-ons I have installed are turned off.

I've tried refreshing and reinstalling Firefox, and deleting the handlers.json in Troubleshooting Information as instructed in the troubleshooting guide on this website. All the add-ons I have installed are turned off.

Chosen solution

Turns out I had it set to "open links in new window" so it was getting confused, it started working properly once I changed it to "open links in new tab."

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All Replies (3)

FredMcD
FredMcD
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Are you using the 'Right-click and select Save As' option?

lilimc412
lilimc412 Question owner
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Chosen Solution

Turns out I had it set to "open links in new window" so it was getting confused, it started working properly once I changed it to "open links in new tab."

FredMcD
FredMcD
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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.