Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Media Keys forward / backward aren't working and greyed out in the overlay

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

michaelhaas.mail
michaelhaas.mail
more options

When I want to skip a video in a youtube playlist, skip to the next track or to the previous one in spotify etc, my keyboard media keys don't work. The play/pause button works and so does volume up/down. The overlay appears all the time, but the buttons for forward/ backward are greyed out. Sometimes a song stops when I hold forward for a few seconds.

Another guy had this problems 7 years ago, the solution was to start firefox in safe mode. I did that. Didn'T work. I also disabled hardware acceleration, didn'T work.

When I want to skip a video in a youtube playlist, skip to the next track or to the previous one in spotify etc, my keyboard media keys don't work. The play/pause button works and so does volume up/down. The overlay appears all the time, but the buttons for forward/ backward are greyed out. Sometimes a song stops when I hold forward for a few seconds. Another guy had this problems 7 years ago, the solution was to start firefox in safe mode. I did that. Didn'T work. I also disabled hardware acceleration, didn'T work.

All Replies (2)

michaelhaas.mail
michaelhaas.mail Question owner
more options

michaelhaas.mail said
When I want to skip a video in a youtube playlist, skip to the next track or to the previous one in spotify etc, my keyboard media keys don't work. The play/pause button works and so does volume up/down. The overlay appears all the time, but the buttons for forward/ backward are greyed out. Sometimes a song stops when I hold forward for a few seconds. Another guy had this problems 7 years ago, the solution was to start firefox in safe mode. I did that. Didn'T work. I also disabled hardware acceleration, didn'T work.

edit: the media keys work fine in other browsers like edge etc.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Is hardware key support enabled or disabled ?

You can check media.hardwaremediakeys.enabled on the about:config page.

Note that you will likely see a Firefox label next to the controls if you enable this feature and make (volume) adjustments in the player.