We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

A few days ago my electronic certificates have disappeared from the firefox container

Javier Olivares Sebastiá
Javier Olivares Sebastiá
more options

A few days ago my electronic certificates have disappeared from the firefox container The certificate provider has vetoed me from delivering a new certificate, because it is the second time Firefox has lost a certificate in 2020. The certificates I need for any management before the administration of Spain and more now with the COVID After it is granted, you have to verify your identity with the Tax Agency, and they have already called my attention for renewing the same year a certificate that firefox loses when it is updated. I'm very, very pissed off I will have to switch to Chrome

A few days ago my electronic certificates have disappeared from the firefox container The certificate provider has vetoed me from delivering a new certificate, because it is the second time Firefox has lost a certificate in 2020. The certificates I need for any management before the administration of Spain and more now with the COVID After it is granted, you have to verify your identity with the Tax Agency, and they have already called my attention for renewing the same year a certificate that firefox loses when it is updated. I'm very, very pissed off I will have to switch to Chrome

Chosen solution

Certificates you install are stored in cert9.db in the profile folder, so if you lost these certificates then you may have switched profiles or otherwise lost cert9.db.

See:

If you use the Time Machine or other backup then try to restore cert9.db file(s) from this backup.

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Certificates you install are stored in cert9.db in the profile folder, so if you lost these certificates then you may have switched profiles or otherwise lost cert9.db.

See:

If you use the Time Machine or other backup then try to restore cert9.db file(s) from this backup.

Javier Olivares Sebastiá
Javier Olivares Sebastiá Question owner
more options

Thank you very much cor-el for your generous response to my question The time machine option had already used it and the certificates were not in the firefox container either. Thank you very much cor-el