We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Two inboxes

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Toad-Hall

more options

Somehow and through an inadvertent drag and drop, I got 2 inboxes. New mail is going to the inbox in Drafts. I cannot move it out of Drafts.

Somehow and through an inadvertent drag and drop, I got 2 inboxes. New mail is going to the inbox in Drafts. I cannot move it out of Drafts.
Attached screenshots

Chosen solution

I presume this is a POP mail account, so tell me if different. Move all emails from the Drafts/Inbox into the proper 'Inbox' above. When empty, right click on Drafts/Inbox and select 'compact'.

Menu icon app > Help > Troubleshooting Information Under 'Application Basics' about 8th in list is 'Profile Folder' - click on 'Open Folder' A new window opens showing the contents of you 'Profile name' folder.

Exit Thunderbird now - this is important.

click on 'Mail' folder Click on pop mail account name folder to see contents. You should see a 'Drafts.sbd' folder Delete the 'Drafts.sbd' folder.

Start Thunderbird.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I presume this is a POP mail account, so tell me if different. Move all emails from the Drafts/Inbox into the proper 'Inbox' above. When empty, right click on Drafts/Inbox and select 'compact'.

Menu icon app > Help > Troubleshooting Information Under 'Application Basics' about 8th in list is 'Profile Folder' - click on 'Open Folder' A new window opens showing the contents of you 'Profile name' folder.

Exit Thunderbird now - this is important.

click on 'Mail' folder Click on pop mail account name folder to see contents. You should see a 'Drafts.sbd' folder Delete the 'Drafts.sbd' folder.

Start Thunderbird.