Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Password Required - Mozilla Firefox pop up

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by gtclark1

more options

When I open my Yahoo browser I get a pop up asking for my "Primary password". I checked in the Task Manager and it is present as Firefox that when I end that task then the popup goes away. I am already signed in to my Firefox Acct. I screenshot the popup below. It will return several time even if I "X" out or hit cancel. There is no other information no matter where I click on that box. I do not put any passwords in the box for fear of scam/virus/spoof ETC.

When I open my Yahoo browser I get a pop up asking for my "Primary password". I checked in the Task Manager and it is present as Firefox that when I end that task then the popup goes away. I am already signed in to my Firefox Acct. I screenshot the popup below. It will return several time even if I "X" out or hit cancel. There is no other information no matter where I click on that box. I do not put any passwords in the box for fear of scam/virus/spoof ETC.
Attached screenshots

All Replies (1)

more options

I would avoid that because you are correct, it looks suspicious. Under preferences, there is a way to set your primary password which looks nothing like that dialog box. This link https://support.mozilla.org/en-US/kb/use-primary-password-protect-stored-logins walks you through that process. Try to set your primary password that way and see if that still pops up. If it does I would download and turn on add block to minimize the number of pop-ups.