Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot make a payment on Google Ads.

  • 1 reply
  • 1 has this problem
  • 23 views
  • Last reply by FredMcD

roypen
roypen
more options

Hi,

I cannot make a payment on Google Ads using my credit card. I've noticed that when I'm doing it on Chrome, the card verification window pops up and I'm able to make a payment. No windows or tabs appear on Firefox when I'm making payment. The only information I receive is: "We could not process your payment for the amount of... " The bank has not recorded any payment attempts. I've tried to turn off enhanced tracking protection, block pop-up etc.

Hi, I cannot make a payment on Google Ads using my credit card. I've noticed that when I'm doing it on Chrome, the card verification window pops up and I'm able to make a payment. No windows or tabs appear on Firefox when I'm making payment. The only information I receive is: "We could not process your payment for the amount of... " The bank has not recorded any payment attempts. I've tried to turn off enhanced tracking protection, block pop-up etc.

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.