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duplicate email accounts

  • 2 replies
  • 1 has this problem
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  • Last reply by bmcghan

bmcghan
bmcghan
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Thunderbird Tech,

I have two email accounts in Thunderbird, one a main address and the other a secondary address. Somehow, probably something I did, caused Thunderbird to generate a third account with exactly the same email address as the main account. They both receive the same emails, which is unnecessary. I don’t know when this started, but it must have been recently because the “new” one has only a small number of emails in it. I would like to delete this duplicate account, but am afraid the main account would also be deleted. The icon for the new account is a little lock on it. Is there a solution to this situation?

Barry McGhan bmcghan@charter.net

Thunderbird Tech, I have two email accounts in Thunderbird, one a main address and the other a secondary address. Somehow, probably something I did, caused Thunderbird to generate a third account with exactly the same email address as the main account. They both receive the same emails, which is unnecessary. I don’t know when this started, but it must have been recently because the “new” one has only a small number of emails in it. I would like to delete this duplicate account, but am afraid the main account would also be deleted. The icon for the new account is a little lock on it. Is there a solution to this situation? Barry McGhan bmcghan@charter.net

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.
bmcghan
bmcghan Question owner
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Matt,

Hope this is what you need.

Barry

Application Basics Name: Thunderbird Version: 78.12.0 Bui - Pastebin.com