Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Facebook / Shopify pop up blamk

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

scottalewis2
scottalewis2
more options

when accepting terms and conditions pop up in Shopfiy the facebook channel pop up is blank and I am unable to finish set up. Why would a would pop up window be blank but with a URL in firefox: https://facebook-ads.shopifycloud.com/terms_and_conditions?appId=372033192897621&betaTos=true&businessId=1071219976978651&fbWindowHeight=525&fbWindowWidth=1000&isMobileDevice=false&merchantSettingsId=623977695418018&shop=the-freedom-spice-company.myshopify.com

when accepting terms and conditions pop up in Shopfiy the facebook channel pop up is blank and I am unable to finish set up. Why would a would pop up window be blank but with a URL in firefox: https://facebook-ads.shopifycloud.com/terms_and_conditions?appId=372033192897621&betaTos=true&businessId=1071219976978651&fbWindowHeight=525&fbWindowWidth=1000&isMobileDevice=false&merchantSettingsId=623977695418018&shop=the-freedom-spice-company.myshopify.com

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.