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why does my desktop computer think it is a mobile

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

barbhell
barbhell
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I am having trouble with websites thinking my desktop is a mobile. I am trying to upload documents to a Government Department and it won't let me. I tried entering a competition but same result - it thinks I am a mobile. I cannot access my Qantas account or my bank accounts. Firefox must be doing something to block these?

I am having trouble with websites thinking my desktop is a mobile. I am trying to upload documents to a Government Department and it won't let me. I tried entering a competition but same result - it thinks I am a mobile. I cannot access my Qantas account or my bank accounts. Firefox must be doing something to block these?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check out at the browserspy website how websites see you:

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window