Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Reviving Thunderbird

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Toad-Hall

john.airey
john.airey
more options

My laptop crashed and its maker has returned it empty of everything. I'm trying to get back to where I was on Thunderbird. On the account setup page I can't get past "Checking password" and the screen seems to have frozen. How do I proceed, please?

My laptop crashed and its maker has returned it empty of everything. I'm trying to get back to where I was on Thunderbird. On the account setup page I can't get past "Checking password" and the screen seems to have frozen. How do I proceed, please?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

As you have just installed Thunderbird, maybe Thunderbird cannot access server because something is blocking Thunderbird program from the internet.

Exit Thunderbird now. Access the 'Firewall' - this might be the default Firewall provided by the OS (Operating System eg: Windows) OR it might be controlled by an Anti-Virus program you installed. Thunderbird must be set up as an allowed program.

AS an example: I use Norton 360 See image below: you can see that I have set up Thunderbird as an allowed program. I also have Thunderbird software Updater allowed as well.