Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird freezes everytime there appears to be an update

  • 1 reply
  • 0 have this problem
  • 4 views
  • Last reply by Wayne Mery

fatfingers
fatfingers
more options

I have been noticing now for the past couple of months everytime thunderbird seemingly installs an update, it freezes my thunderbird application and becomes "not responsive" - I am unable to close it down or kill the task in win10, the only solution is to restart my laptop, this really is unacceptable. What or why is this happening please ? Thunderbird used to have a smooth background update process - not now. ver 102.1.2

I have been noticing now for the past couple of months everytime thunderbird seemingly installs an update, it freezes my thunderbird application and becomes "not responsive" - I am unable to close it down or kill the task in win10, the only solution is to restart my laptop, this really is unacceptable. What or why is this happening please ? Thunderbird used to have a smooth background update process - not now. ver 102.1.2

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options
  • Please start *Windows'* in safe mode with networking enabled

win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

  • Still in Windows safe mode, start Thunderbird in Troubleshoot mode

https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?