Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't add an existing email on Thunderbird (email address from China).

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by TracyX

SijianPriv
SijianPriv
more options

Whenever I add the mail, it said "Configuration found in Mozilla ISP database", but then has this prompt "Unable to log in at server. Probably wrong configuration, username or password." However, I am pretty sure my email address and password are correct, and the configuration is correct. My email ends with "@163.com".

Whenever I add the mail, it said "Configuration found in Mozilla ISP database", but then has this prompt "Unable to log in at server. Probably wrong configuration, username or password." However, I am pretty sure my email address and password are correct, and the configuration is correct. My email ends with "@163.com".
Attached screenshots

All Replies (2)

SijianPriv
SijianPriv Question owner
more options

And it turns out that my Gmail account cannot be added too, so it is not because the email address is from China.

TracyX
TracyX
more options

it may be because netease changed their way of granting IMAP right. Google is about OAuth I guess?