Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Trash Folder

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Al12345

jneelyjr
jneelyjr
more options

Some of my emails are going directly to the Trash Folder instead of into my Inbox. How do I fix this?

Some of my emails are going directly to the Trash Folder instead of into my Inbox. How do I fix this?

All Replies (1)

Al12345
Al12345
more options

Hi jneelyjr,

Thank you for reaching out. I would recommend checking your junk filter settings as discussed in Thunderbird and Junk / Spam Messages. ≡ > Preferences > Privacy & Security > Junk

Your emails may also be automatically going into the Trash Folder because of antivirus software as noted by Matt in this thread. If available, you may be able to resolve this by adjusting your antivirus settings as discussed in Security panel - Junk, scam, antivirus, and password settings in Thunderbird. ≡ > Preferences > Privacy & Security >Antivirus