Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Account Login / Lost Password / Password Reset

  • 2 replies
  • 0 have this problem
  • 22 views
  • Last reply by Terry

mcneedham
mcneedham
more options

I have just had to open a New Firefox Account in order to ask this #$%^&* Question. Firefox Browser indicates I am not signed in, although the browser shows all my bookmarks and has "saved passwords". My ORIGINAL Account used an email/Login that was "compramised". I want to go into that account and update the email/Login but the browser will not allow me to reset the password. How do I get help to fix this Problem. I do not want to lose all my Bookmarks and Saved Passwords.

I have just had to open a New Firefox Account in order to ask this #$%^&* Question. Firefox Browser indicates I am not signed in, although the browser shows all my bookmarks and has "saved passwords". My ORIGINAL Account used an email/Login that was "compramised". I want to go into that account and update the email/Login but the browser will not allow me to reset the password. How do I get help to fix this Problem. I do not want to lose all my Bookmarks and Saved Passwords.'''

All Replies (2)

Dropa
Dropa
more options

Unfortunately if you can't access that email that was used to register for the Firefox account there nothing more that the MODs or anyone else on here can do to help with that. So until you resolve you email account lockup Firefox has no control of what your email support does to your email account access.

The next FAQ are what you need to read over if they will help backup your data.

https://support.mozilla.org/en-US/kb/export-login-data-firefox https://support.mozilla.org/en-US/questions/1329981 https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Terry
Terry
more options

You shouldn't rely on sync to backup your data.

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

See this article for changing your account password.

https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password