Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Folders (Inbox, Sent, etc) all gone after Thunderbird crashes leaving only msf files behind

  • 1 reply
  • 0 have this problem
  • 13 views
  • Last reply by david

more options

My Thunderbird just crashed. When I opened it again, my IMAP account was entirely empty. There is a single empty Inbox folder, a Draft folder and an Inbox folder inside the Draft folder. All are empty, but when I want to repair them, they show that they occupy space, e.g , 1.3 GB for the Inbox folder. When I navigate to the proper folder structure within the filesystem, I only see the msf files but all other files, e.g., Inbox and Sent, are gone (not hidden). Any ideas?

My Thunderbird just crashed. When I opened it again, my IMAP account was entirely empty. There is a single empty Inbox folder, a Draft folder and an Inbox folder inside the Draft folder. All are empty, but when I want to repair them, they show that they occupy space, e.g , 1.3 GB for the Inbox folder. When I navigate to the proper folder structure within the filesystem, I only see the msf files but all other files, e.g., Inbox and Sent, are gone (not hidden). Any ideas?

All Replies (1)

more options

Fortunately, since the account is IMAP, the message still exist. You should be able to view online and confirm that. The simple approach might be to just delete the account and reconstruct it.