We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FireFox browser incompatible to my Windows 11 and not working properlly

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Paul

Dominique De Vies, CBA
Dominique De Vies, CBA
more options

My window has just started crashing, flickering, slow, forms restarting back to beginning after filling in data, and appears to be hacked in some websites. My Windows compatibility checker has found incompatibility of the application/browser and malicious. I am running Windows 11 and did not have this problem until 4 days ago. A lot of my sites are requesting to reset passwords and/or never were available. So far my installed security has not found a problem, nor will the Firefox browser allow it to add it as an extension to protect, but reads is is installed but it is not. Some sites shows other avatars or owners of my accounts, as if I have been hacked.

Please advise. When I open the browser as the Administrator, it appears like a totally different account than the one I have been working with daily. I initially registered the account with a password and it is not accepting it for me to start all over, using google to log in.

My window has just started crashing, flickering, slow, forms restarting back to beginning after filling in data, and appears to be hacked in some websites. My Windows compatibility checker has found incompatibility of the application/browser and malicious. I am running Windows 11 and did not have this problem until 4 days ago. A lot of my sites are requesting to reset passwords and/or never were available. So far my installed security has not found a problem, nor will the Firefox browser allow it to add it as an extension to protect, but reads is is installed but it is not. Some sites shows other avatars or owners of my accounts, as if I have been hacked. Please advise. When I open the browser as the Administrator, it appears like a totally different account than the one I have been working with daily. I initially registered the account with a password and it is not accepting it for me to start all over, using google to log in.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.