Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All incoming mail goes direct to JUNK, how do I correct it?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Matt

more options

All of our incoming emails go directly to JUNK. I cannot find how to change settings to have the mail go to our InBox instead of Junk.

All of our incoming emails go directly to JUNK. I cannot find how to change settings to have the mail go to our InBox instead of Junk.

All Replies (1)

more options

I recalls seeing users of a specific antivirus solution reporting this issue a couple of years ago. Had something to do with a spam or scam tool they injected into Thunderbird. This is the sort of issue that spikes when thunderbird updates because basically none of the anti virus spam/scam tools are compatible post update.