We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes after viewing video from a popout

  • 5 replies
  • 0 have this problem
  • 13 views
  • Last reply by zeroknight

randysw
randysw
more options

I am running the latest version 116.0.2 (64-bit) on Windows 11, but this same issue occurs on my Windows 10 machine.

I have been using Firefox for a few years now.

When I watch a video that has a popout screen and then close the video, it crashes Firefox. This has occurred since I began using Firefox.

I am running the latest version 116.0.2 (64-bit) on Windows 11, but this same issue occurs on my Windows 10 machine. I have been using Firefox for a few years now. When I watch a video that has a popout screen and then close the video, it crashes Firefox. This has occurred since I began using Firefox.

All Replies (5)

zeroknight
zeroknight
more options

Does it still happen in Troubleshoot Mode?

randysw
randysw Question owner
more options

Yes, it still happens in troubleshoot mode.

I described it as happening with a "popout" video, but it's really any video I open from an email link or other places. And Firefox crashes when I close the tab or video.

zeroknight
zeroknight
more options

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

randysw
randysw Question owner
more options

Before I do all that, is this something that is abnormal and not what any other Firefox users experience?

As stated, I've been using Firefox for a number of years now and on two different laptops, and it happens the same on both. Seems strange that the same issue jumps from Windows 10 to a Windows 11 machine.

And it would seem that a new laptop would be "refreshing my profile."

zeroknight
zeroknight
more options

A crash when closing a video is abnormal. Being logged into a Sync account can spread problems across multiple computers.

Take note of the time a crash occurs, then visit about:crashes in the address bar and see if there is a corresponding crash report. Submit the report and share the crash ID here to see what it could be.