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Can't download or print from gmail on my desktop using firefox browser

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  • 1 has this problem
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  • Last reply by cor-el

anthonybartlettmarketing
anthonybartlettmarketing
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Before updating my firefox browser I was able to download and print from gmail. Now this week I can't download docs or print from my gmails. When I open chrome browser I can do both. Can't find any settings that have changed. Ideas?

Before updating my firefox browser I was able to download and print from gmail. Now this week I can't download docs or print from my gmails. When I open chrome browser I can do both. Can't find any settings that have changed. Ideas?

All Replies (2)

Terry
Terry
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I'm not seeing the issue. You could try deleting Cookies. If that doesn't work, try right-clicking the site in History then Forget about this site. Make sure you have a backup record of your user name and password before doing that because they will be forgotten also.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history

If neither of those fixes the issue, try restarting in troubleshoot mode.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration) https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons

cor-el
cor-el
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Boot the computer in Windows Safe Mode with network support to see if that has effect.