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My laptop crashed and after the restore Thunderbird doesnot start again

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  • Last reply by mgschram

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After my laptop crashed and I restarted the laptop. Everything works normaly, except the Tunderbird, wich after a long wait gives me the message that thunderbird has crashed and sends a crashreport.

My conclusion is that with the laptop crash something was damaged. I could reinstall Thunderbird hoping that will solve the problem. However before I want to backup the mailfiles. These are substantial and have a lot of emails in many folders and over many years. It would be a disaster if I lost them. I cleaned up a lot in webmail. Wat should I do?

Crashreport.

AvailablePageFile: 1863704576 AvailablePhysicalMemory: 5056364544 AvailableVirtualMemory: 3834146816 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230826133440 CPUMicrocodeVersion: 0x11 CrashTime: 1693648200 HeadlessMode: 0 InstallTime: 1693644905 ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-multibyte-l1-1-0.dll","ucrtbase.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["wsock32.dll","dhcpcsvc.dll","usp10.dll","DWrite.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","netprofm.dll","npmproxy.dll","dhcpcsvc6.DLL","nlaapi.dll","dnsapi.dll","winnsi.dll","IPHLPAPI.DLL","SHCore.dll","ntmarta.dll","mswsock.dll","dbghelp.dll","WINMMBASE.dll","devobj.dll","winmm.dll","dwmapi.dll","uxtheme.dll","bcrypt.dll","rsaenh.dll","cryptsp.dll","profapi.dll","version.dll","kernel.appcore.dll","bcryptPrimitives.dll","CRYPTBASE.dll","imm32.dll","ole32.dll","msasn1.dll","wintrust.dll","sechost.dll","gdi32.dll","user32.dll","msvcrt.dll","kernel32.dll","crypt32.dll","msctf.dll","psapi.dll","cfgmgr32.dll","KERNELBASE.dll","rpcrt4.dll","ws2_32.dll","combase.dll","nsi.dll","advapi32.dll","shlwapi.dll","oleaut32.dll","clbcatq.dll","sspicli.dll","shell32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","lgpllibs.dll","nss3.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 2046 StartupCrash: 1 StartupTime: 1693648199 SubmittedFrom: Client SystemMemoryUsePercentage: 40 Throttleable: 1 TotalPageFile: 1454456832 TotalPhysicalMemory: 8500887552 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1.59358718 User32BeforeBlocklist: 1 Version: 102.15.0

Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.

After my laptop crashed and I restarted the laptop. Everything works normaly, except the Tunderbird, wich after a long wait gives me the message that thunderbird has crashed and sends a crashreport. My conclusion is that with the laptop crash something was damaged. I could reinstall Thunderbird hoping that will solve the problem. However before I want to backup the mailfiles. These are substantial and have a lot of emails in many folders and over many years. It would be a disaster if I lost them. I cleaned up a lot in webmail. Wat should I do? Crashreport. AvailablePageFile: 1863704576 AvailablePhysicalMemory: 5056364544 AvailableVirtualMemory: 3834146816 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230826133440 CPUMicrocodeVersion: 0x11 CrashTime: 1693648200 HeadlessMode: 0 InstallTime: 1693644905 ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-multibyte-l1-1-0.dll","ucrtbase.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["wsock32.dll","dhcpcsvc.dll","usp10.dll","DWrite.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","netprofm.dll","npmproxy.dll","dhcpcsvc6.DLL","nlaapi.dll","dnsapi.dll","winnsi.dll","IPHLPAPI.DLL","SHCore.dll","ntmarta.dll","mswsock.dll","dbghelp.dll","WINMMBASE.dll","devobj.dll","winmm.dll","dwmapi.dll","uxtheme.dll","bcrypt.dll","rsaenh.dll","cryptsp.dll","profapi.dll","version.dll","kernel.appcore.dll","bcryptPrimitives.dll","CRYPTBASE.dll","imm32.dll","ole32.dll","msasn1.dll","wintrust.dll","sechost.dll","gdi32.dll","user32.dll","msvcrt.dll","kernel32.dll","crypt32.dll","msctf.dll","psapi.dll","cfgmgr32.dll","KERNELBASE.dll","rpcrt4.dll","ws2_32.dll","combase.dll","nsi.dll","advapi32.dll","shlwapi.dll","oleaut32.dll","clbcatq.dll","sspicli.dll","shell32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","lgpllibs.dll","nss3.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 2046 StartupCrash: 1 StartupTime: 1693648199 SubmittedFrom: Client SystemMemoryUsePercentage: 40 Throttleable: 1 TotalPageFile: 1454456832 TotalPhysicalMemory: 8500887552 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1.59358718 User32BeforeBlocklist: 1 Version: 102.15.0 Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.

All Replies (3)

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No guarantees on a crash, but some thoughts: - backup the thunderbird folder: c:\users\<yourid>\appdata\roaming\thunderbird - uninstall and reinstall Thunderbird - exit thunderbird - copy the backup to same location. There will be overwrite prompts. Allow. - start TB and see what works. These steps give you a clean starting point.

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Bij checking the software to remove I noticed that Thunderbird was installed after the laptop crash. Installation date 2-9-2023 218 MB version 102.15.0 I noticed it took a long time after the laptop crash before the Thunderbird came with the error message. So I suspect the Thunderbird installed itself by te restart. When you try to start thunderbird again the message came fairly soon.

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It worked. The only problem is that it reloaded all the mails on the server, also the ones I moved to folders. So I got a lot of doubles to remove.