Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updated Latest Version of Firefox and Lost Extensions

David Gargiulo
David Gargiulo
more options

Hello

I installed the latest version of Firefox and lost my extensions. I already checked the Profiles folder to try and revert but there are only two profiles folders xxx.default and 8rizodoc.default-xxx where xxx is some hash.

What can I do? The way one of the extensions was set up cannot be rebuilt so I would lose access to some important information. It was pretty important information.

Is there something that can be done?

Hello I installed the latest version of Firefox and lost my extensions. I already checked the Profiles folder to try and revert but there are only two profiles folders xxx.default and 8rizodoc.default-xxx where xxx is some hash. What can I do? The way one of the extensions was set up cannot be rebuilt so I would lose access to some important information. It was pretty important information. Is there something that can be done?

All Replies (2)

Terry
Terry
more options

Hello. This article may help.

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

David Gargiulo
David Gargiulo Question owner
more options

Hi Terry

Thank you for the reply. I already tried that and unfortunately there is only one profile: the default profile

This is what it says on the about:profile page profile: default This is the profile in use and it cannot be deleted

I also checked my past history and bookmarks and for some reason it seems they were imported correctly with the update ... only extensions are gone.

I wonder if there is a way to dig it out from the Win OS even if the update might have deleted it for some very odd and unfortunate reason.