Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Process remains after closing program

more options

I updated Thunderbird to the latest version and now I have a problem that continues to remain after closing the process.

Thunderbird 115.10.0 64bit (Build ID 20240412173147) OS Windows_NT 10.0 22631

I updated Thunderbird to the latest version and now I have a problem that continues to remain after closing the process. Thunderbird 115.10.0 64bit (Build ID 20240412173147) OS Windows_NT 10.0 22631

Chosen solution

Delete on exit is likely a different issue.

KASA,

Can you try one of the builds at https://bugzilla.mozilla.org/show_bug.cgi?id=1891889#c16 as soon as possible?

Read this answer in context 👍 1

All Replies (8)

more options

Do you have only imap accounts? pop accounts? Or both?

And please see https://bugzilla.mozilla.org/show_bug.cgi?id=1891889

more options

I have both accounts.

more options

Also, when I try to exit from the menu button, it hangs. Anyway, I will roll back to the previous version.

more options

Are you a Yahoo email user? If so there seems to be a problem when you have Delete Trash on exit ticked and are using IMAP in settings. Might be an issue with SSL/TLS As a temporary fix you can untick Delete on Exit checkbox setting and it should be OK.

more options

Should add you will have to manually delete messages in the Deleted folder until this is fixed

more options

Chosen Solution

Delete on exit is likely a different issue.

KASA,

Can you try one of the builds at https://bugzilla.mozilla.org/show_bug.cgi?id=1891889#c16 as soon as possible?

more options

The suggestion is a temporary work around until the underlying issue is fixed and Thunderbird does not hang necessitating a Force Quit. To be a bit clearer here. Delete on exit tries to connect to the imap sever so is triggering the TLS issue - Checking mail server capabilities as it attempts to log in. When Delete on exit is unset the additional login attempt does not occur and Thunderbird exits gracefully. Hope this helps

more options

Wayne, I just tried it and it works fine.

Nisky, I did as you said and it works fine too.

Thank you so much!