Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I uninstalled Kaspersky and now I can't access gmail in firefox

more options

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

Chosen solution

I had to log out of google and clear all cookies and site data for it, that fixed the problem.

Read this answer in context 👍 0

All Replies (4)

more options

Check your Network -> Proxy settings.

Helpful?

more options

TyDraniu said

Check your Network -> Proxy settings.

There were no specific proxy settings. I attempted disabling them, and detecting them automatically, I restarted after making each change and tried again, the issue persists.

Helpful?

more options

If it helps, I think part of the issue is that my Kaspersky extension got removed when I uninstalled Kaspersky, as it no longer shows up on firefox, but I did not specifically remove it from firefox, it just happened as part of the uninstall. I think this issue is tied to that, because it worked fine when the extension was there, and it is clearly still trying to do something that it did when I had the Kaspersky extension, and I don't know how to get it to stop doing that.

Helpful?

more options

Chosen Solution

I had to log out of google and clear all cookies and site data for it, that fixed the problem.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.