Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 3.6.3 downloaded then installation frooze

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by TXGuy

AnonymousUser
AnonymousUser
more options

I started downloading firefox 3.6.3, and the loading bar showed a full download. then the update halted and did not install. Going back to the menu, it offers to continue the download and a download window opens but nothing happens. Windows Vista.

This happened

Not sure how often

== Today (05/07/2010)

I started downloading firefox 3.6.3, and the loading bar showed a full download. then the update halted and did not install. Going back to the menu, it offers to continue the download and a download window opens but nothing happens. Windows Vista. == This happened == Not sure how often == Today (05/07/2010)

All Replies (3)

TXGuy
TXGuy
more options

Your user-agent in your post shows that you have version 3.6.3:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/~~red:3.6.3~~ (.NET CLR 3.5.30729)

See: https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version

AnonymousUser
AnonymousUser Question owner
more options

Ooops, fearing some sort of corruption on the machine (laptop) which had the problem, I send the message from my other machine (desktop). Without thinking (senior moment here), I used the troubleshooting info from the desktop.

My apologies.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly) Remove the files in the updates and updates\0 folder:

Vista/Win7: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\ (updates) C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\ (updates)