Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i download and it begins install and freezes at 22%extract

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by Morbus

more options

i download firefox and it begins install and then freezes when extracting at 22% everytime

This happened

Every time Firefox opened

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

i download firefox and it begins install and then freezes when extracting at 22% everytime == This happened == Every time Firefox opened == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (1)

more options

Hello William.

Try downloading the installer again. You can get the latest stable official release for free at getfirefox.com. Then try again.

Also, make sure your Firewall is not hindering Firefox's installation process.