Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 3.6.4 will not show the download this video option for realplayer. I've tried the suggestions for the 3.5 problems. None work.

AnonymousUser
AnonymousUser
more options

Recently updated Firefox to 3.6.4. Now the realplayer "download this video" button does not appear. I have looked at and used the information at http://real.custhelp.com/app/answers/detail/a_id/7303 and it didn't solve the problem.

This happened

Every time Firefox opened

== I think after the update to 3.6.4

Recently updated Firefox to 3.6.4. Now the realplayer "download this video" button does not appear. I have looked at and used the information at http://real.custhelp.com/app/answers/detail/a_id/7303 and it didn't solve the problem. == This happened == Every time Firefox opened == I think after the update to 3.6.4

Chosen solution

I have this same issue. I have the latest Realplayer, I have been following all of the troubleshooting guidelines, and I've got the latest Firefox, but I still cannot download video from the web.

Read this answer in context 👍 0

All Replies (1)

AnonymousUser
AnonymousUser Question owner
more options

Chosen Solution

I have this same issue. I have the latest Realplayer, I have been following all of the troubleshooting guidelines, and I've got the latest Firefox, but I still cannot download video from the web.