Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I did not use my computer yesterday, and now all of a sudden, Firework does not open at all after clicking on its icon or starting as a program. I did not download any upgrades or anything else, and I have Norton 360 v.3. What could be the problem, how ca

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Moses

AnonymousUser
AnonymousUser
more options

I did not use my computer yesterday, and now all of a sudden, Firework does not open at all after clicking on its icon or starting as a program. I did not download any upgrades or anything else, and I have Norton 360 version 3. I can open Internet Explorer, but that's not my default browser, so I have no problem with the Internet connection. What could be the problem, how can I restore my browser without losing my bookmarks, settings, etc?

Operating system

windows XP

I did not use my computer yesterday, and now all of a sudden, Firework does not open at all after clicking on its icon or starting as a program. I did not download any upgrades or anything else, and I have Norton 360 version 3. I can open Internet Explorer, but that's not my default browser, so I have no problem with the Internet connection. What could be the problem, how can I restore my browser without losing my bookmarks, settings, etc? == Operating system == windows XP

All Replies (1)

Moses
Moses
  • Moderator
more options

If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see Diagnose Firefox issues using Troubleshoot Mode. Extensions can sometimes be the cause of problems. If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems Update Firefox, see Update Firefox to the latest release