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I copied my info from old profile to new profile but Firefox doesn't recognize any of the information

  • 5 replies
  • 3 have this problem
  • 6 views
  • Last reply by JillRE

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I had to create a new profile since my old one stopped working. Followed the instructions and did that. Then copied my information from the old profile to the new one. When I look at the new profile, all the information, bookmarks, etc. are there but the browser doesn't recognize any of them. How do I make all this work.

I had to create a new profile since my old one stopped working. Followed the instructions and did that. Then copied my information from the old profile to the new one. When I look at the new profile, all the information, bookmarks, etc. are there but the browser doesn't recognize any of them. How do I make all this work.

All Replies (5)

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First make sure that you have copied the files to the correct location. The profiles article explains how to open the current profile folder.

What files did you copy?

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I copied all the files from my old profile to a USB drive. Then used the profile manager to locate the new profile and copied all the files there by dragging and dropping. When I open the new profile, it shows that all the files and folders are there starting with chrome but when I click on the drop down menu in firefox there are no bookmarks.

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It is quite common for people to believe they have found the profile folder but actually be looking in the wrong place. I want to ensure that you are looking in the right place. For Windows 7 the profile folder will normally be inside this folder: C:\Users\username\AppData\Roaming\Mozilla\Firefox\Profiles\

There should be a folder with a name something like xxxxxxxx.default (xxxxxxxis a random string of letters and numbers), that will be the profile folder.

What files did you copy? This will help confirm that the correct files were copied.

Modified by TonyE

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Copy and Paste this code in the Code field in the "Tools > Error Console" and click the Evaluate button to see the location of the profile folder.

alert(Components.classes["@mozilla.org/file/directory_service;1"].getService(Components.interfaces.nsIProperties).get("ProfD", Components.interfaces.nsIFile).path);
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I located the profiles folder using the profile manager and when I clicked on the button it came up. SHould I do it the other way by searching? I copied every file that was in the old profile to the new one.