We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't start,but when I shut my computer down it says that it is running. What is the problem?

  • 1 reply
  • 4 have this problem
  • 2 views
  • Last reply by cor-el

more options

Firefox will not open, but when I shut my computer down it says that it is running and must be forced quit. Once I rebute the computer it opens but is very slow and hang up on many web pages. I have reinstalled it with little help. In contrast, Windows Internet Explorer works fine.

Firefox will not open, but when I shut my computer down it says that it is running and must be forced quit. Once I rebute the computer it opens but is very slow and hang up on many web pages. I have reinstalled it with little help. In contrast, Windows Internet Explorer works fine.

All Replies (1)

more options

Did you check your security software (firewall)?

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.

See:


See also (Hang at exit):