We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Trouble Printing USPS Shipping Labels in FF 4

rteed
rteed
more options

We use USPS Click & Ship to print labels for shipping our products. Been using it for several years and have had no problems with FF 3.x todate.

Recently we upgraded to FF4.x and we are having intermittent problems at the stage of actually printing the labels.

The USPS takes the labels and turns them into a PDF, then pops-up a dialog box to print the labels.

"Intermittent" means, sometimes the PDF print pop-up shows up and sometimes it does not. This problem seems to be isolated to FF4 only because we can use FF3.x, Chrome, and IE. Also, it seems as though the more labels we print, the more likely it is to happen (if we print 10 labels, it happens most often, if we print fewer, it does not happen as often)

Will be reporting this to USPS as well, but wondered if any one here would have any insight into why this might be occurring only in the new FF4.

We use USPS Click & Ship to print labels for shipping our products. Been using it for several years and have had no problems with FF 3.x todate. Recently we upgraded to FF4.x and we are having intermittent problems at the stage of actually printing the labels. The USPS takes the labels and turns them into a PDF, then pops-up a dialog box to print the labels. "Intermittent" means, sometimes the PDF print pop-up shows up and sometimes it does not. This problem seems to be isolated to FF4 only because we can use FF3.x, Chrome, and IE. Also, it seems as though the more labels we print, the more likely it is to happen (if we print 10 labels, it happens most often, if we print fewer, it does not happen as often) Will be reporting this to USPS as well, but wondered if any one here would have any insight into why this might be occurring only in the new FF4.

All Replies (1)

BaldLegalEagle
BaldLegalEagle
more options

The problem lies with how Firefox handles PDF files. Go to your Options dialog, select "Applications" and make sure that the "Adobe Acrobat Document (application/pdf)" is set to a valid application. This will return to the annoying behavior of opening all PDF files inside a browser instead of saving, but you can switch it back when you're done. Hope this helps!!