Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to run an install to update to Firefox 3.6.16 but Software Update is not making any apparent progress past "Connecting to the update server". Just keeps running... Is this a problem or does the update just take a really long time?

  • 1 reply
  • 10 have this problem
  • 13 views
  • Last reply by cor-el

more options

My computer's current version of Firefox is 3.6.13; clicked on Software Update and received an "strong suggestion" to download the newest version 3.6.16. Clicked to update and now "Downloading Update" has been showing "Connecting to the update server..." for 10+ minutes.

My computer's current version of Firefox is 3.6.13; clicked on Software Update and received an "strong suggestion" to download the newest version 3.6.16. Clicked to update and now "Downloading Update" has been showing "Connecting to the update server..." for 10+ minutes.

All Replies (1)

more options

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.