Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

While updating Firefox it somehow went to "work offline." I cannot get Firefox as my browser unless I go through Explorer first. How do I correct this? Also I lost my "favorites" when I tried to update.

  • 1 reply
  • 51 have this problem
  • 6 views
  • Last reply by cor-el

more options

When I try to get online clicking my icon, I get a box that states "Firefox is currently in offline mode and cannot browse the web. Uncheck the 'work offline' menu item, and then try again."

Also I lost my favorites list and cannot retrieve it.

When I try to get online clicking my icon, I get a box that states "Firefox is currently in offline mode and cannot browse the web. Uncheck the 'work offline' menu item, and then try again." Also I lost my favorites list and cannot retrieve it.

All Replies (1)

more options

Did you try to toggle File > Work Offline to see if that helps.

Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.


This can be caused by a problem with the file places.sqlite that stores the bookmarks and the history.