Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have just upgraded to Firefox4 and have been told to 're-install the toolbar' how do we do that? we have windows xp

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

debbbieshum
debbbieshum
more options

I upgraded to the latest cop of Firefox and have got this message...

Firefox is not able to show the Toolbar. Please re-install the Toolbar...

we run Window XP

I upgraded to the latest cop of Firefox and have got this message... Firefox is not able to show the Toolbar. Please re-install the Toolbar... we run Window XP

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")