Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

in normal view, half the page disappears off right of screen. in full screen this does not happen. what can be done to correct the screen ratio for normal screen?

  • 4 replies
  • 29 have this problem
  • 1 view
  • Last reply by poetion

more options

version 5 loaded on windows 7. all went well for a while. one day while using, ratio of normal screen doubled in width; i.e. half the page disappears off the screen to the right (on a wide screen). when full screen mode applied, ratio is fine. it only happens in normal view, which is the usually prefered option. I cannot determine any means within the program to resize the normal screen. nothing else is affected, only mozilla firefox in normal view. not that when program is opened from keyboard the page is correct for a moment, then enlarges the width with 1/2 page dissappearing.

version 5 loaded on windows 7. all went well for a while. one day while using, ratio of normal screen doubled in width; i.e. half the page disappears off the screen to the right (on a wide screen). when full screen mode applied, ratio is fine. it only happens in normal view, which is the usually prefered option. I cannot determine any means within the program to resize the normal screen. nothing else is affected, only mozilla firefox in normal view. not that when program is opened from keyboard the page is correct for a moment, then enlarges the width with 1/2 page dissappearing.

Chosen solution

This issue can be caused by the Babylon Toolbar 1.1.8 extension


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 2

All Replies (4)

more options

Chosen Solution

This issue can be caused by the Babylon Toolbar 1.1.8 extension


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

thank you cor-el. simply unchecked babylon toolbar and problem went away. never use it anyway. this was advice was much appreciated. best regards.

more options
more options

I had Elf 1.12 Community Toolbar as the problem for window viewing and other problems as well. As soon as I removed it, Firefox is working great!  :0)

Modified by poetion