Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how do i get personas do load from the gallery? I'm hitting the button and nothing happens. When I try to add to fav I'm sent to error page. Help?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

carrieharper
carrieharper
more options

I TRYING TO CHANGE MY PERSONA (HAVE PERSONAS PLUS) EVERY TIME ON EACH PERSONA I'VE TRIED, I CLICK ON THE YELLOW BUTTON THAT SAYS -CHANGE PERSONA- THE SCREEN FLICKERS BUT NOTHING HAPPENS. IF I TRY TO ADD THE PERSONA TO MY FAVORITES FOLDER I AM SENT TO ANOTHER SITE THAT HAS A -2 ON THE SCREEN. CAN YOU PLEASE TELL ME WHAT I AM DOING INCORRECTLY. I REALLY LIKE THIS FEATURE AND WOULD LIKE TO ADD SOME OF THE PERSONAS I LIKE BEST.

I TRYING TO CHANGE MY PERSONA (HAVE PERSONAS PLUS) EVERY TIME ON EACH PERSONA I'VE TRIED, I CLICK ON THE YELLOW BUTTON THAT SAYS -CHANGE PERSONA- THE SCREEN FLICKERS BUT NOTHING HAPPENS. IF I TRY TO ADD THE PERSONA TO MY FAVORITES FOLDER I AM SENT TO ANOTHER SITE THAT HAS A -2 ON THE SCREEN. CAN YOU PLEASE TELL ME WHAT I AM DOING INCORRECTLY. I REALLY LIKE THIS FEATURE AND WOULD LIKE TO ADD SOME OF THE PERSONAS I LIKE BEST.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).