Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do the back/forward arrows no longer work - they are grayed out?

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by rick_s

more options

When I start a new Firefox window or tab the back/forward arrows do not work and are grayed out. I can get previous sites by right click. I also get an orange "Firefox" dropdown tab in the upper left corner. It appears as though I have a Firefox window on top of a regular window.

When I start a new Firefox window or tab the back/forward arrows do not work and are grayed out. I can get previous sites by right click. I also get an orange "Firefox" dropdown tab in the upper left corner. It appears as though I have a Firefox window on top of a regular window.

Chosen solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Problem appears to be resolved - my forward/back arrows are now functional. Thanks