Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloaded FF 7, but each time I load it page goes to FF updating version and cannot go onto any websites???

  • 2 replies
  • 5 have this problem
  • 2 views
  • Last reply by Empire2011

more options

I have used FF for 3 years, just upgraded to FF7 - but when I access FF browser I get a screen that says I am on Firefox updating/releases page and NOTHING happens, I cannot load any website or search - basically it just freezes. I use a Macbook Thanks

I have used FF for 3 years, just upgraded to FF7 - but when I access FF browser I get a screen that says I am on Firefox updating/releases page and NOTHING happens, I cannot load any website or search - basically it just freezes. I use a Macbook Thanks

Chosen solution

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


See these articles for some suggestions:

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


See these articles for some suggestions:

more options

thanks - seems to be working now!