Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Firefox always hangs

  • 2 replies
  • 6 have this problem
  • 1 view
  • Last reply by msd557

more options

Hi,

I'm having a trouble with my Firefox. It hangs too often specially when I'm watching YouTube videos!. Sometimes it just for a couple of seconds and sometimes I had to restart it.

Here is the details I got for this problem:

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	11.0.0.4454
 Application Timestamp:	4f5ecc44
 Hang Signature:	6d24
 Hang Type:	0
 OS Version:	6.1.7600.2.0.0.256.1
 Locale ID:	1025
 Additional Hang Signature 1:	6d24116a1bc8fb60fb893d4212f79451
 Additional Hang Signature 2:	f8ac
 Additional Hang Signature 3:	f8ac470227030b4668339cc17a2b82ef
 Additional Hang Signature 4:	6d24
 Additional Hang Signature 5:	6d24116a1bc8fb60fb893d4212f79451
 Additional Hang Signature 6:	f8ac
 Additional Hang Signature 7:	f8ac470227030b4668339cc17a2b82ef

Can I do something about it ?

Hi, I'm having a trouble with my Firefox. It hangs too often specially when I'm watching YouTube videos!. Sometimes it just for a couple of seconds and sometimes I had to restart it. Here is the details I got for this problem: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 11.0.0.4454 Application Timestamp: 4f5ecc44 Hang Signature: 6d24 Hang Type: 0 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1025 Additional Hang Signature 1: 6d24116a1bc8fb60fb893d4212f79451 Additional Hang Signature 2: f8ac Additional Hang Signature 3: f8ac470227030b4668339cc17a2b82ef Additional Hang Signature 4: 6d24 Additional Hang Signature 5: 6d24116a1bc8fb60fb893d4212f79451 Additional Hang Signature 6: f8ac Additional Hang Signature 7: f8ac470227030b4668339cc17a2b82ef Can I do something about it ?

All Replies (2)

more options

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works find in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

more options

Thanks. All my plugins are up to date. I'll try the other things you mentioned and I hope I can find the problem.

I appreciate your help.