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Opening Hotmail in Firefox closes Firefox and opens IE

  • 5 replies
  • 5 have this problem
  • 1 view
  • Last reply by tnkrml

tnkrml
tnkrml
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Today when I tried to open Hotmail from Firefox 12, Firefox closed and IE opened up. I've tried several times and the same thing happens. I noticed my homepage had changed to Ask.com as well - not sure if this is coincidence or related.

Today when I tried to open Hotmail from Firefox 12, Firefox closed and IE opened up. I've tried several times and the same thing happens. I noticed my homepage had changed to Ask.com as well - not sure if this is coincidence or related.

Chosen solution

Hi, please Troubleshoot Firefox issues using Safe Mode . Scan your PC with malware removal software.

Let me know if it is working.

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All Replies (5)

ianilku
ianilku
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Chosen Solution

Hi, please Troubleshoot Firefox issues using Safe Mode . Scan your PC with malware removal software.

Let me know if it is working.

tnkrml
tnkrml Question owner
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I already tried to open Firefox in Safe Mode which didn't fix the problem. I'll run a malware scan and see if that works. Thanks for the quick response!

ianilku
ianilku
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try to disable/remove unwanted addons or toolbars. clear you browsing cache. and restart your firefox.

let me know if it works.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

tnkrml
tnkrml Question owner
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Looks like it was some kind of malware after all. Problem solved - thanks guys!